I'M
Carol SANCHEZ.
SERVICE & UX DESIGNER
01 PROFESSIONAL
SKILLS I HAVE GAINED WITH MY EXPERIENCE
Agile (Scrum)
80%
Remote facilitation
95%
UX Planning
99%
Design Thinking
85%
Co-creation
85%
User research
95%
Business research
80%
UX Design
99%
Product design
85%
Service design
85%
Axure
95%
Sketch & InVision
85%
SEO & CRO
85%
User testing
70%
03 Experience
DEC 2019- Present
Working on a personal project
Actively looking for new opportunities
Meanwhile, I am re-starting with my personal project about social service and its fit on the Spanish market.
I have improved my knowledge in Analytics, SEO and SEM. Market analysis. Project planning. Service blueprinting.
FEB 2020- FEB 2021
ING Spain (through GS)
Sr Product Designer (contracting)
Design of the new Back office for operations users. Scrum methodology, UX planning, Lean UX, Product Management, Research, Information Architecture, Interaction design, Visual design, User testing and Implementation
NOV 2017 - APR 2019
Globant
Sr. UX and Product Designer
• BBVA Spain Digital Transformation, I have participated in the design of the new intranet for personal banking managers and call centre agents. Our solution included the design of the features for remote personal banking that will allow BBVA employees to work from anywhere at any time.
• Openbank, requirements gathering, user research, analysis and design of the Mortgages and associated Insurances and stand-alone Insurances.
• Globant Labs, user research, design thinking and ideation workshops to create personas, customer journeys and features list to define a team mood tracker that will help team leaders to engage and support to their remote team members.
MAR- JUN 2017
H2i Institute - Service Design master degree
Service Designer
LaraGo!, contacted H2i Institute with a need to expand it business. Design thinking and Service design methodologies applied to define an innovative service we named Match&Go!. The service aims to socialise the learning abroad experience under the shared economy premises.
AUG 2016 - JAN 2017
Isobar
Sr UX Researcher & Designer
-
Ibercaja-Bizum, user testing of the P2P payments solution and refining the prototypes according to the results.
-
Bankinter. Popcoin, design thinking sessions to ideate a delegated portfolio management service to attract small investors. With an educational approach and by connecting personal investments and savings with life goals, we validated with Bankinter the responsive prototype of the solution and product narrative.
FEB - MAY 2016
Anyvan
Sr UX Researcher and Designer (contractor)
Anyvan is a delivery, removals and transport marketplace with the need to improve the ‘get instant prices’ user journeys and provide a consistent experience for its customers in all its channels. Heuristic Evaluation of the desktop version and native apps. Client Surveys and Employee Surveys to analyse user journeys and provide actionable insights to include in the UX plan of the jobs to be done.
JUL - DEC 2015
Algomi
Sr UX Researcher & Designer
-
Algomi needed to become a SaaS company to avoid integration costs. The goal was to create a consistent experience for our customers and reducing developing costs by creating Algomi’s design system.
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Heuristic evaluation, Stakeholders interviews, User research and UX plan. Agile scrum with different product teams, designing and documenting new features to include in the design system we were defining.
JUL - DEC 2015
Ratesetter
Sr UX Designer
-
Back-office, Ratesetter needed to design the company’s Back-office with an employee-centric approach. Heuristic Evaluation, Employee interviews, Contextual shadowing, Task analysis, Mental models, Interaction Design and Implementation.
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Members site, Information Architecture of our private area. Card Sorting. Site map.
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Ratesetter.com, usability and accessibility review of the product created by Elvis Communications agency. CRO techniques applied to our online forms.
TO SEE MORE...
MY LATEST WORK. LET'S SEE IT! >
02 PORTFOLIO
CONTACT
It 's good to talk!
I look forward to hearing from you
Hangouts - csagenjo@gmail.com
Skype - csagenjo
